Client Resources - Client Rights

What are my rights as an ALTSA client?

The Aging and Long-Term Support Administration has a mission of transforming lives by promoting choice, independence and safety through innovative services. We envision a Washington in which seniors and people with disabilities live in good health and with independence, dignity and control over the decisions that affect their lives.

As a client of ALTSA and the Department of Social and Health Services, you have the right to:

  • Apply and receive a written decision on your application
  • Get copies of anything in your file
  • Talk to the supervisor of any DSHS employee, including your caseworker
  • Ask for a hearing whenever DSHS denies or changes your benefits
  • Receive reasonable accommodations and assistance, including:
    • An interpreter
    • Translation of any letters or notices
    • Printed information in Braille, large print or another format
    • You may request these accommodations from any DSHS staff member.
  • Be treated equitably by DSHS employees, without discrimination based on race, color, creed, religion, national origin, age, sex, presence of any disability, sexual orientation, or military or veteran status.
If you believe you have been discriminated against in the delivery of DSHS services, you may contact the Grievance Coordinator at:
Investigations Unit Administrator
Grievance Coordinator for Section 504, Title II and Other Civil Rights Laws
Department of Social and Health Services Human Resources Division Investigations Unit
PO Box 45830
Olympia, WA 98504-5830

Voice:   (360) 725-5821 or 1-800-521-8060
TTY:       (360) 586-4289 or 1-800-521-8061
FAX:       (360) 586-0500
EMAIL: iraucomplaints@dshs.wa.gov