Washington State Department of Social and Health Services Home page

Background Check System Project

Frequently Asked Questions

These are common questions we have been asked about the Background Check System Project. If you have a question that is not answered here, please contact BCSProjectInformation@dshs.wa.gov.

Why is DSHS implementing a new Background Check System?

The old background check system is outdated and built on technology that is no longer supported by or compatible with current technology.

Top

What is a web-based system?

A web-based system provides access to a software system using a computer and internet connection.

Top

Can anyone use the Background Check System?

No. Only authorized entities, such as Department programs and authorized service providers, may request a background check using the Background Check System.

Top

How do I become authorized to use the Background Check System?

Only the DSHS oversight program that licenses, contracts, or requires external entities to submit background checks through the Background Check Central Unit may authorize you to use the Background Check System.

Top

Can the applicant create their own background check in the Background Check System?

No. However, the Online Applicant Form will allow applicants to complete their own background check form online. The applicant will print and sign the form and provide it to the entity who requested the background check. The entity will retrieve the electronic form using the identifying number that prints on the form and submit the background check request using the Background Check System.

Top

Will we still use the DSHS Background Authorization Form?

Yes, we will use a revised version of the DSHS Background Authorization Form. The completed form will be retained by the entity who submits the background check using the Background Check System. The form will be available for the applicant to complete online or as a paper form to be filled in by hand.

Top

Will there be training for the Background Check System?

Yes, training will be provided for the Background Check System. Training will be coordinated through the DSHS oversight programs.

Top

Who will be required to use the new Background Check System?

Anyone who currently submits DSHS Background Authorization Forms to the Background Check Central Unit using mail or fax will be required to use the new Background Check System. Additionally, several DSHS program-sponsored web applications will be retired and those programs will submit background checks using the Background Check System.

Top

Will I still be able to mail or fax DSHS Background Authorization Forms to BCCU?

No. The BCCU fax line will be disabled when the new system goes live. Any forms received in the mail after the new system goes live will be returned to the sender with instructions on how to process the form using the new Background Check System. We will provide more information before the new Background Check System goes live in November 2014.

Top

I don’t have a computer and/or Internet access. How can I access the Background Check System?

Having a computer and internet connection on-site is recommended to meet your on-going background check responsibilities. However, for infrequent background check needs, computers with Internet access are available to use for free at public libraries. Paid access to computers and printers is available at Internet cafés and business centers such as parcel shipping and copy centers.

Top