DSHS Strategic Plans 2013-2015
DSHS Mission: To transform lives
Letter from the secretary: DSHS Strategic Plan and Lean Report 2014
The Department of Social and Health Services goal and commitment is to be a national leader in every aspect of client service. Below are links to DSHS Administrations’ strategic plans, performance metrics, and “yardsticks.” These provide a snapshot of where we stand as a state – Governor, Legislature and Department – in meeting those goals.
Aging and Long-Term Support Administration
Aging and Long-Term Support:
|Provide a safe, . . .||Adult protective services laws are strong but referrals, caseloads, backlogs and information technology needs are at critical levels.|
|. . . home and community, and . . .||Washington is a national leader in home care. However, we are not prepared for the "age wave."|
|...nursing facility array of long-term supports.|
Be the national leader in: Providing a safe home, community and nursing facility array of long-term supports.
Behavioral Health and Service Integration Administration
Be the national leader in: Providing successful mental health services in state psychiatric hospitals and community settings and successful chemical dependency inpatient and outpatient treatment, recovery and prevention services.
|Provide succesful mental health services in state psychiatic hospitals . . .||Capital needs are critical. Forensic system is at a critical level. Operating budget is not stable. However, strong new senior hospital leadership and increased financial support create a positive trend.|
|. . . and community settings and . . .||There are insufficient evaluation and treatment beds and crisis diversion facilities.|
|. . . successful chemical dependencyinpatient...|
|. . . and outpatient treatment, recovery and prevention services.|
Be the national leader in: Keeping children safe, strengthening families and supporting foster children in their communities.
|Keeping children safe, . . .||Timely case close-outs have improved dramatically.|
|. . . strengthening families, and . . .||Family Assessment Response helps parents keep their children safely at home and is now in place as a pilot. Funding for a successful statewide roll-out can move us to a position of national leadership.|
|. . . supporting foster children in their communities.||Availability of foster care in rural communities and tribal nations is in red status. Support for foster children elsewhere is in yellow status.|
Developmental Disabilities Administration
Be the national leader in: Providing a safe, high-quality, array of home, community and facility-based residential services and employment supports.
|Provide a safe, . . .||Strong adult protective services laws can protect citizens with developmental disabilities, but referrals, caseloads, backlogs and information technology infrastructure are at critical levels.|
|. . . high qualtity, . . .||While the overwhelming majority of programs exist at a high quality level, a best-in-class quality assurance system is not in place.|
|. . . home, . . .|
|. . . community . . .||While strong capabilities exist, thousands lack services.|
|. . .and facility-based array of residential services and|
|employment supports.||Employment programs are nationally recognized but thousands lack services.|
Economic Services Administration
Economic Services (Poverty Reduction):
Be the national leader in: Providing flawless food assistance, child support collection, child care, transition to work services and disability support.
|Provide flawless food assistance, . . .|
|. . . child support collection, . . .|
|. . . child care, . . .||Contact center (telephone) support is now consistently available and eligibility (but not yet authorization) has been streamlined.|
|. . . transition to work services, and . . .||Contact center (telephone) support is largely unavailable. Client engagement is not as high as it should be. Job search and educational paths require improvement.|
|. . . disability support.||Disability determination services are nationally recognized. State disability benefits are yellow due to low benefit levels.|
Financial Services Administration
Juvenile Rehabilitation Administration
Be the national leader in: Providing community and institutional services to juvenile offenders that are evidence-based and focused on work and education.
|Provide community, . . .||Less than half of youth offenders receive parole supervision services.|
|. . . and institutional, . . .|
|...services to juvenile offenders that are evidence-based and are . . .||Washington is a leader in the use of evidence-based practices to serve juvenile offenders.|
|. . . focused on work and . . .||Washington’s model is only beginning an intense focus on work.|
|...education.||Washington’s model is only beginning an intense focus on education.|
Services and Enterprise Support Administration