Core Metrics - Results-Based Accountability
The Department of Social and Health Services has developed a new set of results-based core metrics.* These metrics are a key component in the Department’s commitment to continuous quality improvement. They help bring our Strategic Framework for the Future to life, and support the priority areas of focus for the next biennium. The core metrics show our progress, as a department and as a state, in improving the following key human service impacts.
- Improving the health status of vulnerable populations
- Improving economic stability, employment and self-sufficiency
- Improving individual and public safety
- Improving individuals’ readiness and ability to succeed in school
- Increasing public trust through strong management practices that ensure quality and leverage all resources
These measures hold the Department of Social and Health Services accountable for results, by showing our effectiveness in helping Department clients improve their health, economic stability and school success. They also show our success in keeping the public safe and in using strong management practices. Go to Performance Measures.
These measures are bigger than the Department of Social and Health Services – and bigger than government. They help guide us and our partners, by showing the collective results of broad partnership efforts to help all Washington residents improve their health, economic stability, safety and school success. Go to Population Measures.
*The Results-Based Accountability™
concepts utilized in these documents are derived from the book Trying Hard is Not Enough
by Mark Friedman
by Mark Friedman