Nursing Assistant Program Contact Numbers

Department of Social and Health Services/Aging and Long-Term Support Administration

  • Anne Richter, NATCEP Manager, Approval NA Training Programs Phone: (360) 628-1352
  • Pamela Dickey, Admin. Asst. OBRA Registry, Phone: (360) 725-3571
  • OBRA Message Line: Phone: (360) 725-2597

Grievance process with Credentia
If you disagree with your score, you can file what's called a “grievance” an explanation or reason for why you think your score was not correct or fair.

  • All grievances must be in writing and submitted through the online system. You must provide as much detail as possible. The grievance must be submitted within 30 days of your exam date.

After we receive your grievance from you, your complaint will be investigated. Once the investigation is complete, credential will contact you and tell you whether your grievance was accepted. If the grievance is accepted, you'll be allowed to retest at no additional cost.  

  • For details on how to submit a grievance, visit www.credentia.com/test-takers/wa and click on “Grievances” in the resources section of the web page you receive a response within 30 days of credential receiving your form.

Washington State Board of Nursing

Credentia