How to use Invoice Express

  1. Complete your paper invoice and obtain required signatures before you call.  Refer to it during your call to Invoice Express.  LISTEN CAREFULLY!  If you have trouble you can hang up at any time before pressing the star key and the invoice will not process so that you can try again later.
  2. Use a touch tone phone to contact Invoice Express using the toll free number printed at the top of the invoice.
  3. You will first be asked if you prefer English or Spanish.
  4. You will then be asked if you want to: 1) complete an invoice; or 2) check on processing. Choose 1 to complete an invoice. 
  5. The first question to answer when calling is whether your invoice is Regular or Supplemental (look in the upper left corner).
  6. (1) for Regular
  7. (2) for Supplemental
  8. You will be asked to use the numbers on your telephone to enter the first 3 digits and then the 6 digits after the letter and dash of your invoice number.
  9. To make sure no other person can get to your invoice by telephone, you will be asked to enter the payee number.
  10. If your invoice has more than 1 page, you will be asked to enter the page number you wish to submit.
  11. Invoice Express will read the last 4 digits of your reference number, so that you will know which line you are on.
  12. Enter the number of units provided (Enter 0 when no services were rendered).
  13. Invoice Express will read to you the type of service unit.  In the case of months (MON) you will be able to report either a full month, or a partial month, by reporting the number of days served (DA).
  14. When you are asked to enter the units, use the numbers on your telephone number pad.
  15. After entering all data, wait until the phone voice says "Press the star key now."  After you press the star key, you will hear the phone voice say, "You have successfully completed your page/invoice." This means your page/invoice has been successfully submitted and will be sent for processing .  If you hang up too soon, your invoice will not be paid!  You will then need to call Invoice Express and try again.
  16. You will be asked if you'd like to enter another invoice, or, if your invoice has multiple pages, you will be asked if you wish to enter another page.

Submit your SSPS invoice for payment or inquire about a submitted invoice

The Invoice Express toll free number is 1-888-461-8855, and is printed at the top of every SSPS invoice.

An operator is available during normal business hours if the caller has problems, however SSPS staff cannot submit your invoice information for you.

Features:

  • Callers may choose either English or Spanish voice prompts.
  • Callers may choose to complete an entire invoice, or to complete selected pages of their invoice.
  • Callers may choose to check on the status of an invoice.
  • Callers may use the toll free line any time of day or night.

Helpful Information about Invoice Express

View the Invoice Express Brochure (DSHS 22-369 PDF)