From front-line service delivery to integrated, back-end technology solutions, Washington State is taking conscious and deliberate steps to realign social service delivery for clients and families with complex needs. Integrated service delivery for these clients results in better outcomes through coordinated case management, fewer points of entry for clients, fewer barriers to care, slower disability progression, less emergency and crisis care, reduced inpatient and institutional care, and lowered costs. Research supporting these findings is ongoing and the results so far exceed expectations. Eight Integrated Case Management initiatives are identified here, as well as integrated Information Technology directions that operate in conjunction with the initiatives to support the efforts.
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Related Publications:
- About the King County ICM Pilot Participants (4.63)
- About the Thurston/Mason ICM Pilot Participants (4.62)
- Chronic Care Management Pilots Show Early Promise (8.28)
- Identifying Substance Use and Mental Health Disorders Using an SBIRT Model: Washington State's Experience (11.242)
- Integrated Treatment Model improves employment and re-arrest outcomes for youth served by Washington State’s Juvenile Rehabilitation Administration (2.22)
- Intensive Case Management as a Community-Based Stand-Alone Service (4.71)
- Intensive Case Management within a Supportive Housing Facility (4.70)
- PACE, An Evaluation (8.26)
- Washington Medicaid Integration Partnership: (9.100)