Federal Way Community Services Office

Office and phone (877-501-2233) services 8 a.m. to 2 p.m.:

• Complete your interview for cash or food (application/eligibility review/mid-certification review).
• Report changes for any of your benefits.
• Manage your WorkFirst/Social Services Case.

*Customers who check in by 2 p.m. will be served that day.

Services after 2 p.m.:

• Attend previously scheduled appointments with a case manager.
• Ask a navigator to help answer general questions.

*ADA accommodations for scheduling and interviews will continue to be provided based on individual client needs.

Office-only services:

• Pick up EBT cards between 9 a.m. and 4 p.m.
• Submit documents or applications for benefits between 8 a.m. and 5 p.m.
• Use public computers in office lobbies for DSHS-related services, including online access to Working Connections Child Care services.

Online services:

• WashingtonConnection.org – Apply for benefits online, submit eligibility reviews and mid-certification reviews, report changes.
• MyDocs Attachment service option – Submit required documents.