Who do I contact to file a complaint about my DDA Services?
- For Field Services: Start with your case manager. Contact your Local Office and ask for your case manager.
- For RHCs: Start with your Habilitation Plan Administrator (HPA). View RHC Contact info.
- For initial State Operated Community Residential, including SOLA, complaints you may e-mail: socradvocacy@dshs.wa.gov
Who do I contact if my complaint is not resolved, or I am not comfortable talking to my Field Services case manager or RHC HPA?
- Please escalate your concern through regional management up to the Regional Administrator (RA) Level. View contact info for Field Office (your local office) and ask for your Regional Administrator.
- For RHC clients please escalate your concern to the Superintendent of the RHC. View RHC contact info.
What if I have escalated my complaint but it is still not resolved? Who can I contact if I need more help?
- E-mail: DDAConstituentReferrals@dshs.wa.gov (or)
- Complete and submit the form below to the DDA Constituent Services Team
Complete the following and Click ‘submit’.