2005 DSHS Client Survey

This survey provides responses from 1,136 clients who had received DSHS services in the prior year. Clients were asked about their satisfaction with DSHS services and recommendations for change. As in previous years, the great majority of clients expressed satisfaction with DSHS services and with their interactions with staff. However, compared to previous years, fewer clients felt they were involved in making choices about services or that services were well coordinated. Although there has been improvement in these areas, some clients still report problems with access to services and reaching staff. Access to information continues to be an issue for some.