The 2011 Department of Social and Health Services Client Survey is the seventh client survey conducted by the Department since 2001. The main purpose of this statistically valid telephone survey is to help leadership and managers understand how clients experience our programs, to see how program changes affect client satisfaction, and to incorporate customer input into strategic planning and continuous improvement. 1,180 clients were asked about their satisfaction with the Department and for their recommendations for change.
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Related Publications:
- 2001 Department of Social and Health Services Client Survey (11.103)
- 2002 Department of Social and Health Services Client Survey (11.107)
- 2003 Department of Social and Health Services Client Survey (11.113)
- 2005 DSHS Client Survey (11.128)
- 2007 Client Survey: DSHS Clients Speak (11.133)
- 2009 Client Survey: DSHS Clients Speak (11.141)
- 2013 Social and Health Services Client Survey: Our Clients Speak (11.197)
- 2015 Social and Health Services Client Survey (11.220)
- 2017 Social and Health Services Client Survey (11.241)
- 2019 Social and Health Services Client Survey (11.248)
- 2021 Our Clients Speak: Results from the Social and Health Services Client Survey (11.259)
- 2023 Social and Health Services Client Survey (11.267)