2007 Client Survey: DSHS Clients Speak

Between January and June 2007, DSHS surveyed 1,222 clients who had received services during state fiscal year 2006 (July 1, 2005 to June 30, 2006). These clients were asked about their satisfaction with DSHS services and recommendations for change. The great majority of clients expressed satisfaction with DSHS services and with their interactions with staff. Clients who complained often reported experiencing difficult access, service cuts, problems with staff, no available providers, or unmet needs. DSHS leadership faces the challenge of balancing the goal of streamlined, standardized service with some clients’ needs for intensive, individualized service.