This survey provides responses from 1,136 clients who had received DSHS services in the prior year. Clients were asked about their satisfaction with DSHS services and recommendations for change. As in previous years, the great majority of clients expressed satisfaction with DSHS services and with their interactions with staff. However, compared to previous years, fewer clients felt they were involved in making choices about services or that services were well coordinated. Although there has been improvement in these areas, some clients still report problems with access to services and reaching staff. Access to information continues to be an issue for some.
Report and/or Additional Information:
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Related Publications:
- 2001 Department of Social and Health Services Client Survey (11.103)
- 2002 Department of Social and Health Services Client Survey (11.107)
- 2003 Department of Social and Health Services Client Survey (11.113)
- 2007 Client Survey: DSHS Clients Speak (11.133)
- 2009 Client Survey: DSHS Clients Speak (11.141)
- 2011 Client Survey DSHS Clients Speak (11.163)
- 2013 Social and Health Services Client Survey: Our Clients Speak (11.197)
- 2015 Social and Health Services Client Survey (11.220)
- 2017 Social and Health Services Client Survey (11.241)
- 2019 Social and Health Services Client Survey (11.248)
- 2021 Our Clients Speak: Results from the Social and Health Services Client Survey (11.259)
- 2023 Social and Health Services Client Survey (11.267)